We are currently not looking for new Support Coordinators, but please feel free to send us your spontaneous application letter and CV.

Send us your CV

Jobdescription

You are the focal point towards our customers:

• You handle the ticket intake: you analyze the problem, ask the customer the appropriate questions in order to qualify the ticket and assign it within the Support department.
• You follow up the progress of the tickets, you monitor the planning and you inform the customer about the status on a regular basis
• You inform the customers about general matters

You are responsible for a number of supportive tasks:

• You follow up the KPI’s and report on a regular basis to management, you monitor the SLA’s
• You ensure a correct time registration and a proper billing to our customers
• You develop new and improve existing procedures within the Support department; you are responsible for the monitoring of those procedures.
• You are responsible for the planning of resources within support

Your Profile

• You have a master or bachelor degree in computer sciences or economics
• You have a good knowledge of MS office, especially in MS-Excel and a basic knowledge of BI reporting
• You are an excellent planner and have an excellent time management; you are flexible, stress-resistant and a go-getter
• You have a client driven approach and strong communication skills. You communicate perfectly in Dutch, English and French
• Knowledge of Lotus Notes is a plus
• Experience within an IT support department is a plus

Apply

Send your CV and application letter directly to our HR Department and we will contact you asap!

Send us your CV <-->

Contact HR
Corinne Martens
Technologiepark 1
9052 Zwijnaarde
Belgium
Tel: 09-210 80 40
Fax: 09-210 80 41
Email: hr@sofico.be