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Jobdescription

You are the focal point towards our customers:

• You handle the ticket intake: you analyze the problem, ask the customer the appropriate questions in order to qualify the ticket and assign it within the Support department.
• You follow up the progress of the tickets, you monitor the planning and you inform the customer about the status on a regular basis
• You inform the customers about general matters

You are responsible for a number of supportive tasks:

• You follow up the KPI’s and report on a regular basis to management, you monitor the SLA’s
• You ensure a correct time registration and a proper billing to our customers
• You develop new and improve existing procedures within the Support department; you are responsible for the monitoring of those procedures.
• You are responsible for the planning of resources within support

Your Profile

• You have a master or bachelor degree in computer sciences or economics
• You have a good knowledge of MS office, especially in MS-Excel and a basic knowledge of BI reporting
• You are an excellent planner and have an excellent time management; you are flexible, stress-resistant and a go-getter
• You have a client driven approach and strong communication skills. You communicate perfectly in Dutch, English and French
• Knowledge of Lotus Notes is a plus
• Experience within an IT support department is a plus

Apply

Send your CV and application letter directly to our HR Department and we will contact you asap!

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HR-Kontakt
Corinne Martens
Technologiepark 1
9052 Zwijnaarde
Belgium
Tel: 09-210 80 40
Fax: 09-210 80 41
Email: hr@sofico.be